Terms & Conditions

The below terms and conditions are set out by the Green Team (Edinburgh and the Lothians) Limited, (the Green Team), who own and distribute the Join In Award Scheme (JAS), eJAS, and all associated materials. By ordering JAS, you are agreeing to abide by these Terms and Conditions.

Ordering Process
1. Orders can be received via the online JAS order form, or by printing and returning the JAS order forms by post or email. The Green Team are able to take initial orders over the phone however we request that all phone orders are followed up with written confirmation via email.
2. City of Edinburgh Council orders should be placed via the Oracle System. The Oracle system is not controlled by the Green Team and so there may be a delay in the Green Team receiving the order through Oracle. The Green Team are not responsible for any delays in receiving orders placed through Oracle.
3. The Green Team aim to process all orders within 3 business days of order receipt. If customers do not hear from the Green Team within this period it is recommended that customers contact the Green Team office to ensure that the order has been received. This timescale may become extended during busier times, however the Green Team will endeavour to contact customers if there is likely to be a delay to an order.
Delivery
1. JAS products are delivered through selected 3rd party couriers. Although the Green Team aim to fulfil delivery within 5 working days of invoice, this can vary depending on the courier service used and may take up to 14 days. The Green Team will endeavour to ensure that delivery is made within the time stated, and will notify customers as soon as possible should their delivery promise not be met.
Pricing, Invoicing, & Payments
1. Prices are correct as of the order submission date & subsequent invoice.
2. The Green Team have the right to issue a new invoice for orders not paid within 30 days of customers receiving the order. After 30 days the Green Team hold the right to issue subsequent invoices with amended prices should the price change in the interim period.
3. The Green Team hold the right to add an additional administration charge of 5% to any invoices not paid within the initial 30 day period.
4. Payments can be made via cheque or direct bank transfer. There is no additional charge for processing these payment methods.
Returns & Rights to Cancellation
1. JAS orders may be cancelled up to 14 days after receiving the order. In this instance all return postage costs must be paid by the customer.
2. CustoCustomers wishing to cancel an order should do so using our order cancellation form, which are available by contacting the Green Team offices via phone or email.
3. In the event of cancelling the order the customer has a further 14 days to send the items back to the Green Team. Items must be received back in original condition, with a copy of the cancellation form.
4. Refunds will be made within 14 days of receiving the returned goods at the Green Team.
Incomplete or Incorrect Orders
1. If an order is received either incomplete or incorrect then please contact the Green Team office within 3 business days of order receipt. The Green Team will rectify any errors as soon as possible, either by replacing the missing items, offering a reduction in price, or returning the order.
2. There is no additional charge for rectifying incomplete or incorrect orders.
Faulty Goods
1. Any items received or that become defective within 6 months of the delivery date will be replaced free of charge by the Green Team, or a full refund will be offered on these items. This does not include wear and tear of items through standard use.
2. Any items that are wilfully damaged or lost at any time, or become defective out with the 6 month period can be replaced by the Green Team for a small charge. Please contact the Green Team office in the first instance.
Intellectual Property Agreement
1. The accredited learning programme Join in Award Scheme, eJAS (and older versions – the Junior Award Scheme for Schools (JASS) and eJASS), and all associated materials are the intellectual property of the Green Team. Reproduction of any associated materials without the express permission of the Green Team is strictly prohibited.
2. Use of JAS / eJAS logos and associated branding is only to be carried out in line with the Brand Guidelines, which are available on the JAS website.
3. The JAS programme must only be delivered in-line with the set guidelines, using original materials.
4. JAS accreditation is devolved to the school / organisation delivering the programme on condition that an accreditation officer is appointed, and that person has no direct involvement in the programme delivery.
Data Protection
1. In order to carry out our work, the Green Team collects and use certain types of information about our customers. This data is collected and stored in accordance with the Data Protection Act (1998).
2. To ensure JAS /eJAS is delivered consistently across all registered centres, the Green Team may ask to see participants evidence within the JAS folders or within eJAS accounts. We may use this data for evidencing the benefits of JAS to our funders as well as to develop case studies and best practice with other JAS centres, through our online channels and other materials.
3. The Green Team may share information gathered with selected partners in order to improve the service received by JAS customers. In doing so, all data will be anonymised to ensure that no individual will be identifiable from the results. Customer data will never be sold on by the Green Team to any third party.
4. Information and records relating to customers will be stored securely and will only be accessible to authorised staff and volunteers.
5. All customers have the right to access the information held about them by the Green Team. The Green Team will also take reasonable steps ensure that this information is kept up to date by asking data subjects whether there have been any changes.
Our Liability
1. All activities delivered towards JAS are run at the school, organisations or individuial’s own risk, and as such any documents, risk assessments, as well as the recruitment and suitability checks of all activity staff are the responsibility of the school / organisation. The Green Team are not responsible for any injury or fatality to individuals, or damage to property that occurs during these activities.
Queries & Grievances
1. Any queries or grievances regarding your experience with JASS should first be brought to the attention of the Green Team staff team. We aim to respond to grievances within 10 days of initial receipt, however we may ask for up to 4 weeks should a more detailed investigation be required. Should our initial response to the grievance not be satisfactory, grievances may be taken to the Green Team Board of Trustees by post to:

Should this step not be satisfactory, grievances may be brought directly to OSCR – the Scottish Charity Regulator. Please visit their website for additional information on this procedure: http://www.oscr.org.uk/charities/raise-a-concern-about-a-charity.